Terms & Conditions

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Use of this Website
Welcome to www.ionocore.com (the “website”). This website is operated by IONOCORE LTD, company number SC535221, registered at 18 Waterfront Gait, Edinburgh, EH5 1EP. Throughout the site, the terms “we”, “us”, “our” and “ionocore” refer to IONOCORE LTD. ionocore offers this website, including all information, tools and services available from this website to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated herein.

ionocore provides this website as a service to its customers. The following terms and conditions govern the use of the website and will be known as the “terms”.

By accepting these terms, you agree to be bound by them when using the website, including, but not limited to, placing orders and making purchases via the website.

Your use of the website constitutes your agreement to follow and be bound by these terms. If you do not agree to these terms, please do not use the website. Although you may “bookmark” a particular portion of this website and thereby bypass these terms, your use of the website still binds you to the terms.

We reserve the right to update or modify these terms at any time without prior notice. Your use of the ionocore.com website following any such changes constitutes your agreement to follow and be bound by the terms as amended. For this reason, we encourage you to review these terms whenever you use this website.


These terms, or any of them, may be terminated by us without notice at any time for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination. We may deliver notice to you by means of electronic mail, a general notice on the site, or by written communication delivered by first class mail to your address on record in ioncore.com account information. Harassment in any manner or form on the website, including via email and chat or by obscene or abusive language is strictly forbidden.

Impersonation of others, including an ionocore or other licensed employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law.

You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organisation. You agree to indemnify, defend, and hold harmless ioncore, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable solicitor´s fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

All products, contracts and prices are subject to misprints, price raises, being sold out, or no longer being offered for sale.

You must be 16 years or older to purchase any products from the website.

Intellectual Property

The entire content of the ioncore.com website is copyrighted as a collective work under UK copyright laws, and coordination, arrangement and enhancement of the content. The contents of the website are intended solely for the personal, non-commercial use by the users of the website. You may download, print or store selected portions of the content, provided you only use these materials for your own personal, non-commercial use, do not copy or post the content on any network computer or broadcast the content in any media, and do not modify or alter the content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any content or material is transferred to you as a result of any such activities. We reserve complete title and full intellectual property rights in any content you download, reproduce, print, redistribute or store from the website.
Please note, “ionocore” is a registered trademark owned by us and any reproduction or use of this trademark without our knowledge and/or consent is strictly prohibitied.

Except as noted above, you may not copy, download, reproduce, modify, publish, redistribute, retransmit, publicly display, publicly perform or create derivative works from the content without first obtaining written permission from us.

All comments, feedback, postcards, suggestions, ideas, and other submissions disclosed (“content”), submitted or offered to us on or by the website or otherwise disclosed, submitted or offered in connection with your use of the website shall be and remain the property of ioncore. Such disclosure, submission or offer of any content shall constitute an assignment to us of all worldwide rights, titles and interests and we shall not be limited in any way in its use, commercial or otherwise. Thus, we will own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise of any content you submit. We are and shall be under no obligation to maintain any submitted content from you in confidence; to pay to a user any compensation for any submitted content; or to respond to any contact. You agree that no content submitted by you to the website will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights. You further agree that no content submitted by you to the website will be or contain libellous or otherwise unlawful, abusive or obscene material. You are and shall remain solely responsible for the content you submit.

Via ioncore.com, we aim to offer a simple convenient service whereby users can purchase products described on the website, with certain special offers and promotional prices available for limited time periods. The information within the website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change and update information at any time without prior notice (including after you have submitted your order). Please note that such errors, inaccuracies or omissions may relate to product description, pricing and availability. We apologise for any inconvenience this may cause you.

Delivery time

Delivery time is normally 2-3 working days dependent on which postal service you select at checkout and taken from the time at which you complete you order. If you feel that delivery of your item is delayed, please contact us at support@ionocore.com and we will endeavour to investigate and where appropriate, send you a replacement at our discretion.

Order confirmation

When we have received your order and payment is completed, your receipt from PayPal will serve as your order confirmation. If you wish to contact us regarding the status of your order, please email support@ionocore.com.


All payments are made through the secure and safe payment gateway of PayPal hence we accept all major debit and credit cards.


All shipping is completed using Royal Mail Standard Delivery services. Please note that we deliver to UK and Europe at present. Please also note that if the shipping address you provide to us is incorrect, or missing information, we cannot be held responsible for the goods disappearing or being delayed.

Returns & Refunds

Please check our returns and refunds policy in the FAQs to find out about our policies on these.
We reserve the right to cancel any order at any time. We will however offer a full refund should we choose to do so where your order has not been shipped.

We retain the right to refuse or cancel any orders placed for product(s) listed at an incorrect price. We also retain the right to refuse or cancel any such orders whether or not the order has been confirmed and paid via PayPal. If you have already paid for your purchase and your order is cancelled, we will issue a refund to your PayPal account in the amount of the incorrect price. These terms are applicable to you upon your accessing the site and/or completing the ordering and checkout process.

We cannot be held liable for late deliveries if the courier is at fault. We will not offer compensation or be held liable unless we have signed a guarantee (for larger orders only and at our discretion) for delivery. If you require a notice of guaranteed delivery, this may incur additional costs to you at our discretion. In such instances, please contact us prior to completing checkout.