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Right of return: Subject to the provisions of the Delivery Terms, you may return the products received without specifying any reasons within 14 calendar days of receipt. The 14 calendar days period commences on the day of receipt of the ordered products. The right to return product only applies if the products are unused and complete including their original packaging insofar as reasonably possible.

To activate a return under this policy you should email support@ionocore.com. You will receive a reply within 1 working day advising of how to initiate this return process.

In the event of a valid return in accordance with these Delivery Terms, we will reimburse the purchase price received from you within fourteen days of receipt of the product or revocation of the sales contract. Your bank or credit card company may require additional time to process your refund and for it to reach your account.

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