Frequently Asked Questions

How do I find my size?

All ionocore products come with a sizing chart on the listing page. Please follow the instructions by measuring around the widest part around the circumference where advised and select the correct size. If you are in between sizes, we recommend a smaller size for increased compression or larger size for increased comfort.

If you are unsure of your size or have any questions, feel free to contact us directly at support@ionocore.com.

Does copper compression actually work?

This is a question we hear all the time and unlike our competitors, we’ll be completely honest. Whilst compression has been proven to work in treating muscle and ligament strains, the benefits of copper are unproven. Additionally, supporting and bracing a joint will help to prevent further injury, not to mention provide peace of mind, especially during sports and labour-intensive jobs.
Medical compression stockings are also doctor-prescribed to help prevent leg swelling and blood clots in patients who’ve had surgery.

We never claim our products treat or relieve chronic or severe pain (including pain and inflammation caused by diseases such as multiple sclerosis, arthritis and fibromyalgia) but almost all of our customer feel the benefits. To read some real feedback on ionocore products, check out our knee support reviews on Amazon.
Many people swear by the benefits of copper compression and with the science unproven, we let our customers’ feedback do the talking to let you make up your own mind.

What are the benefits of copper?

Copper is an essential mineral necessary for survival and although we gain the majority of it through our diet, we can also absorb small amounts through the skin. Most of the copper in our bodies is found in the liver, brain, heart, kidneys and skeletal muscle. It also helps with the formation of collagen, increases the absorption of iron and plays a role in energy production.

Many now believe that copper worn on the outside of the body can have beneficial effects too, as many of our customers tell us on a weekly basis. “In one study of 240 people with rheumatoid arthritis, those wearing copper bracelets had a statistically significant improvement compared with those wearing a placebo.”

So although the mechanism is not yet fully understood, more and more people are reporting positive health benefits of wearing copper.

Will compression help my joints?

The simple answer is yes.
The light compression provided by ionocore® sleeves enhances blood flow and oxygenation to the muscles and joints thus helping to avoid injuries, strains, stiffness and soreness after any physical activity.

They will also help to support the the joint for peace of mind whilst allowing good mobility so you can get on with your day.

With so many other sleeves available, why ionocore?

Unlike bulky Neoprene sleeves and braces, ionocore® sleeves are designed to be lightweight and slim. Although not as restrictive and stable as Neoprene (which can make the joint reliant on the brace), ionocore® sleeves provide support and peace of mind whilst allowing a wide range of movement so the joint doesn’t seize up.

And best of all, you’re completely covered by the ionocore® quality, service and size guarantee. If you’re not completely satified or the size is wrong, we’ll replace or refund free of charge within 30 days. Simply email us as support@ionocore.com, return your purchase to Ionocore Ltd, 16 William Street, Edinburgh, EH3 7NH, and we’ll sort the rest. We promise you an excellent customer experience!

Can I wear compression sleeves at night?

Yes! As long as you find your sleeve is measured correctly, is comfortable and there is no restriction to blood flow, wearing your sleeve at night will protect the joint through its lightweight supportive compression. With its copper-infused anti-odour fibres, you never have to worry about wearing it too much or too often.

Where do you ship?

We currently ship to the UK only but you can purchase ionocore products on Amazon across Europe and USA.
If you cannot find what you are looking for and live outside of the UK, send us a message and we’ll see what we can do.

How long will shipping take?

When using free shipping, all items are sent by Royal Mail 2nd class and should arrive in 2-3 working days.
All other items will be delivered within 1-2 working days.

How much does shipping cost?

All shipping charges are stated at checkout but we do not profit in any way from shipping. All shipping charges include postage, packaging and nothing more.

Do you offer refunds?

 

Yes we do!

Your experience is a reflection on our brand so we aim to make it a great one. If you’re not completely satisfied with your purchase from ionocore, contact us via the form on our contact page or email support@ionocore.com and we’ll make sure you end up happy!
We operate a 30 day full refund policy and are happy to offer replacements free of charge (where there may be an issue such as wrong sizing with your order) – that’s our promise to you!